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Customer Care
by jason erickson (jlerickson30@yahoo.com)

Rated: PG-13   Genre: Horror   User Review: **
A short horror script for a script contest.


This screenplay is copyrighted to its author. All rights reserved. This screenplay may not be used or reproduced without the express written permission of the author.



FADE IN:

EXT. HOSPITAL - DAY
                                                            
A pitch black sky is seen as a quite night begins. A siren
is heard in the background from an ambulance not far away.
We see a couple walk into the main entrance of a old
hospital that is worn out from years of neglect.
                                                            
 
INT. HOSPITAL (HALLWAY) - DAY
                                                            
The walls are dark by filth. We hear whispers echoing
through the hallway from spirits or ghost from the dead.

A young woman is seen in the hallway having a conversation
on the phone crying. She grips the phone tightly as she
stares at an old woman lying in a hospital bed through a
glass window.
                                                            
                       WOMAN
There has to be something you can
do! She's been insured with your
company for over 30 years.
                                                            
 
INT. A OFFICE CUBICAL - DAY
                                                            
A young woman is sitting in front of a computer with a
headset on. She is filing her nails and looking up at the
ceiling with out a care in the world.
                                                            
                       CUSTOMER SERVICE REP
Ma'am, like I have told you
before, her policy does not cover
that kind of procedure. There's
nothing else I can do for you. Now
if you don't have any more
questions, I'm going to have to
let you go.
                                                            
 
INT. HOSPITAL (HALLWAY) - DAY
                                                            
The woman begins to pace back and forth frantically. She
stops and stares at the old woman in the hospital room. A
whisper is heard from behind her but it is to faint to
understand.
                                                            
                       WOMAN
If she doesn't get this
operation...She'll die.
                                                            
 

2.

INT. A OFFICE CUBICAL - DAY
                                                            
The young woman begins to roll her eyes.
                                                            
                       CUSTOMER SERVICE REP
      (Annoyed)
Mrs. Robinson, I'm sorry. Like I
said there is nothing else we can
do for you. Have a good day.
                                                            
As the Customer Service Rep disconnects the call she mumbles
to herself.
                                                            
                       CUSTOMER SERVICE REP
PSSH! There's no way I'm about to
do all that paperwork for an old
hag with one foot in the grave
anyways.
                                                            
 
INT. HOSPITAL (HALLWAY) - DAY
                                                            
Mrs. Robinson hangs up the cell phone slowly and walks into
the old woman's hospital room.
                                                            
 
INT. HOSPITAL ROOM - DAY
                                                            
Mrs. Robinson stops at the old woman's bedside.
                                                            
                       MRS. ROBINSON
      (Whispers)
Don't worry mom... We'll figure
something out.
                                                            
The heart monitor starts to beep slower and slower then flat
lines. Mrs. Robinson begins to cry as her mother has passed
away. Whispers are heard throughout the hospital as we fade
to black.
                                                            
 
INT. CUSTOMER SERVICE REP'S HOME - NIGHT
                                                            
The room is black by darkness. We hear keys giggling and a
door opens. A light switch is flipped and we find ourselves
in the middle of the living room.

The young Customer Service Rep closes the door and places
her keys and hand bag on the table.
                                                            
She walks to the kitchen and opens the fridge. Takes a look
around and sees nothing but old stale food and a few bottles
of water.

3.


As she closes the fridge she takes off her jacket and walks
down the hallway to the bathroom. At the end of the hallway
we see a dark figure of a woman standing, staring at her.

The Customer Service Rep turns the hallway light on and we
see the woman from the hospital standing there with a
questionable look on her face as if she wanted to ask her
"WHY?".

The Customer Service Rep walks right past her and turns the
water on to draw a bath.
                                                            
She stares at her self in the mirror as the room begins to
fill with steam from the hot water. She takes off her
clothes and steps into the tub.

The word WHY slowly appears on the mirror as the phone
rings.

The Customer Service Rep grabs a towel and walks past the
mirror without a look and heads towards the kitchen.
                                                            
 
INT. LIVING ROOM - NIGHT
                                                            
The Customer Service Rep is sitting on the couch with a
towel around her while she answers the phone.
                                                            
                       CUSTOMER SERVICE REP
Hello?
                                                            
                       CUSTOMER SERVICE REP (CONT)
Hey Denise...
                                                            
                       CUSTOMER SERVICE REP (CONT)
Nothing, I was just taking a bath.
                                                            
 
INT. HALLWAY - NIGHT
                                                            
The old woman is seen standing in the hallway, staring
towards the young girl.
                                                            
 
INT. LIVING ROOM - NIGHT
                                                            
The Customer Service Rep is sitting on the couch with her
back facing the hallway leading to the bathroom.
                                                            
                       CUSTOMER SERVICE REP
Yeah, I had this call today. Like
so unreal...You wouldn't believe
it. This lady was crying about her
            (MORE)

4.

                       CUSTOMER SERVICE REP (cont'd)
mother not getting the money for
an operation. I was like your
mother is old as hell and she's
about to die anyways. Not only
that but I wasn't even trying to
do all that paper work. I'm sorry
but she'll get over it.
                                                            
                       CUSTOMER SERVICE REP
      (Laughing)
Yeah, I can't stand people like
that.
                                                            
 
INT. HALLWAY (BEHIND THE COUCH) - NIGHT
                                                            
The old woman's skin darkens as she listens to the
conversation. Her eyes fill with rage and turn white.

Her body moves in slow jagged and distorted movements as she
crawls towards the Customer Service Rep's voice.
                                                            
                       CUSTOMER SERVICE REP
Yeah, Like I would hav.....
                                                            
The Customer Service Rep stops in mid sentence as if she
heard something.
                                                            
She turns around and looks towards the hallway. She can only
see 3 feet and above the ground due to the back of the
couch.

The old woman reaches the back of the couch as the Customer
Service Rep turns around to continue her conversation...
                                                            
                       CUSTOMER SERVICE REP
That's the third person this week
I had like that..
                                                            
The Customer Service Rep hears the noise closer.
                                                            
                       OLD WOMAN
      (Whispering SOFTLY)
Why?
                                                            
The Customer Service Rep takes the phone away from her ear
slowly and places it on the couch. She begins to turn her
head towards the direction of the whisper as her eyes become
wide with fear.

She finds herself face to face with the old woman.

5.


The old woman screams and grabs her by the face...
                                                            


FADE OUT.


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From frances small Date 3/18/2010 **
I had problems with this. First I don't think the premise works. It's unbelievable that the customer service rep would be so "over the top" disinterested. It would make more sense and be scarier, if the rep was just doing company policy, which equaled lack of care. Second, you really have to work on proofreading your material. An example of what I mean is this "The room is black by darkness. We hear keys giggling". Bad or wrong direction like this really interrupts the mood you are trying to create and draws attention to your writing rather than the story.


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